Privacy Policy

Introduction

Your Pathway Migration ("Pathway Migration," "we," "us," or "our") is dedicated to safeguarding your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and store your data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information necessary for our migration and visa services, including:

• Name, address, email, and phone number.
• Identification documents (e.g., passport, birth certificate) for visa processing.
• Additional personal documents (e.g., education certificates, employment records) required for visa applications.

We collect this information directly from you via:

• Online forms on our website (e.g., Contact Us form).
• Email, phone, or in-person consultations.
• Third parties (e.g., educational institutions) with your consent.

2. Use of Personal Information

We use your personal information to:

• Provide visa and migration consultation services.
• Process and submit visa applications to the Department of Home Affairs.
• Communicate with you regarding your migration journey.
• Enhance our services and website functionality.
• Meet legal and regulatory requirements.

3. Disclosure of Personal Information

We may disclose your personal information to:

• Our staff and consultants to facilitate your visa application.
• The Australian Department of Home Affairs or other government bodies as required.
• Third-party service providers (e.g., document verification services) with your consent.

We may disclose information to overseas authorities (e.g., for international verification) only with your explicit consent or as required by law.

4. Data Security

We employ robust measures to protect your personal information from unauthorized access, disclosure, or loss, including:

• Encrypted data storage systems.
• Limited access to sensitive information.
• Regular cybersecurity updates.

5. Access and Correction

You may:

• Request access to your personal information.
• Request corrections if your information is inaccurate or incomplete.

Contact us via the details below, and we’ll respond within a reasonable timeframe.

6. Cookies and Website Analytics

Our website uses cookies and analytics tools to improve user experience and track traffic. These may collect anonymous data like browsing patterns. Manage cookie settings in your browser.

7. Complaints and Inquiries

If you have privacy concerns or believe we’ve breached the APPs:

• Use our Contact Us page to submit inquiries.
• File a written complaint, and we’ll respond promptly.

If unresolved, contact the Office of the Australian Information Commissioner (OAIC).

8. Updates to This Privacy Policy

We may revise this policy as needed, with updates posted here. Check the revision date below.